[DN] Infra Engineer

Location: Da Nang


  • Flexible working time: Monday – Friday [8.30 am – 5.30 pm]
  • Annual leaves holidays will be following Vietnam law and as company regulations.
  • Attractive & competitive Salary and 35k lunch allowance/ meal
  • Social insurance, health insurance, and unemployment insurance will be under Labor Law.
  • UIC Healthcare insurance
  • Annual company trips and many fun team-building activities
  • Dynamic and youthful working environment
  • Professional development opportunities and attractive remuneration
  • Cooperate with many domestic and multi-national partners, overseas business travel opportunities

 Job Summary

As a member of the TC Systems Vietnam Company, the IT Onsite Support Engineer is considered a desktop support expert responsible for computer hardware, software, networking and peripherals. IT Onsite Support Engineer is the first point of escalation for the resolution of desktop or laptop related incidents, service requests, and connectivity issues.

Job Duties

  • Resolves and closes incidents/service requests as per help desk procedures & allocated timelines
  • Escalates unresolved incidents/service requests within agreed timescales
  • Communicates with client regarding incident progress
  • Ensures tickets are updated at all times until issues are resolved
  • Performs staging of PCs
  • Conducts hardware, software maintenance, and support
  • Coordinates with site-Procurement team for hardware new buy or repair
  • Assists on IT security issues, policy compliance, and virus elimination
  • Assists Infra Team when server/network maintenance is required
  • Special events coverage
  • To monitor, manage and maintain the data backup system schedules


  • Windows system administration
  • Good knowledge of LAN/WAN networking, firewall device
  • Linux/UNIX system administration knowledge
  • Good command of English is essential
  • Ability to write technical support documentation a plus


  • Bachelor’s Degree in Computer Science or other relevant fields 3-5 years’ experience preferred
  • Willingness to work flexible hours when needed
  • Good at customer interface skills
  • Good at interpersonal communication skills
  • Understanding of customer satisfaction principles and practices
  • Ability to work under pressure
  • Proactive and able to solve problem efficiently
Build Your Career With Us
By joining TC Systems (Vietnam), you have a great chance to work with leading companies such as Nissan Vietnam Limited, Kawasaki Vietnam, and Tan Chong Group. You’ll join a diverse passionate team and start your career development journey. Apply now and let us know more what values you’ll bring to our business.

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